Return & Refund Policy
At Jumaang, we are committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help. Below, you'll find details on our return and refund policy.
Returns
Eligibility:
- Returns must be initiated within 30 days of receiving your item.
- Products must be unused, in their original condition, and with the original packaging.
- Some items, such as perishable goods, custom-made products, and personal care items (for hygiene reasons), cannot be returned.
Process:
1. Contact Us: Before returning any item, please reach out to our customer service team at hello@jumaang.com or call +1 (302) 314-9975 to start the return process.
2. Return Authorization: If your return is approved, we will provide a return authorization number and instructions for returning your package.
3. Shipping: You will be responsible for the shipping costs associated with returning the item. Please note that shipping costs are non-refundable.
Refunds
Eligibility:
- Refunds will be processed after we receive and inspect your returned item.
- If the return is approved, a refund will be issued to your original payment method.
Process:
1. Inspection: Once we receive your return, we will inspect it to ensure it meets our return conditions.
2. Approval: If your return is approved, we will notify you via email and process the refund.
3. Timeline: Refunds will be credited to your original payment method within 5-10 business days.
Late or Missing Refunds:
If you haven't received your refund:
1. Check Your Account: Review your bank account or credit card statement.
2. Contact Your Bank: Processing time can vary, so check with your bank.
3. Contact Us: If you've followed these steps and still haven't received your refund, please contact us at hello@jumaang.com.
Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at hello@jumaang.com or call +1 (302) 314-9975.
Non-Returnable Items:
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products, health products)
Return Shipping
To return your product, please mail it to:
Jumaang.com
1401 21st Street,
Suite 10627
Sacramento, CA 95811
You are responsible for the shipping costs for returns. Shipping costs are non-refundable.
Contact Us
For any questions regarding our return and refund policy, please contact us at:
- Email: hello@jumaang.com
- Phone: +1 (302) 314-9975
Returns
Eligibility:
- Returns must be initiated within 30 days of receiving your item.
- Products must be unused, in their original condition, and with the original packaging.
- Some items, such as perishable goods, custom-made products, and personal care items (for hygiene reasons), cannot be returned.
Process:
1. Contact Us: Before returning any item, please reach out to our customer service team at hello@jumaang.com or call +1 (302) 314-9975 to start the return process.
2. Return Authorization: If your return is approved, we will provide a return authorization number and instructions for returning your package.
3. Shipping: You will be responsible for the shipping costs associated with returning the item. Please note that shipping costs are non-refundable.
Refunds
Eligibility:
- Refunds will be processed after we receive and inspect your returned item.
- If the return is approved, a refund will be issued to your original payment method.
Process:
1. Inspection: Once we receive your return, we will inspect it to ensure it meets our return conditions.
2. Approval: If your return is approved, we will notify you via email and process the refund.
3. Timeline: Refunds will be credited to your original payment method within 5-10 business days.
Late or Missing Refunds:
If you haven't received your refund:
1. Check Your Account: Review your bank account or credit card statement.
2. Contact Your Bank: Processing time can vary, so check with your bank.
3. Contact Us: If you've followed these steps and still haven't received your refund, please contact us at hello@jumaang.com.
Exchanges
We only offer exchanges for defective or damaged items. If you need to exchange an item for the same product, please contact us at hello@jumaang.com or call +1 (302) 314-9975.
Non-Returnable Items:
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products, health products)
Return Shipping
To return your product, please mail it to:
Jumaang.com
1401 21st Street,
Suite 10627
Sacramento, CA 95811
You are responsible for the shipping costs for returns. Shipping costs are non-refundable.
Contact Us
For any questions regarding our return and refund policy, please contact us at:
- Email: hello@jumaang.com
- Phone: +1 (302) 314-9975