Return & Refund Policy — Jumaang
At Jumaang, customer satisfaction is our top priority. We are transparent about our return and refund process to ensure a safe and reliable shopping experience.
Return Eligibility
Returns must be requested within 30 days of receiving the product.
Products must be unused, in original condition, and include all original packaging and tags.
The following items cannot be returned:
- Perishable goods (e.g., food, flowers)
- Custom or personalized products
- Personal care and hygiene items (e.g., cosmetics, health products)
How to Request a Return
To start a return:
- Contact our support team at hello@jumaang.com or call +1 (302) 314-9975 with your order number and reason for return.
- If your request is approved, we’ll provide a Return Authorization Number and return instructions.
- Customers are responsible for return shipping costs, unless the item was received damaged or defective.
Refund Policy
Once we receive and inspect your returned item, we’ll notify you via email.
If the return is approved, your refund will be processed to your original payment method.
Refunds typically take 5–10 business days after processing.
Return Address
All approved returns should be shipped to:
Jumaang
19 Holly Cove Lane
Dover, DE 19901
USA
Late or Missing Refunds
If you haven’t received your refund after the expected timeline:
- Check your bank or credit card statement
- Contact your bank or credit card provider
- If issues persist, reach out to us at hello@jumaang.com
Exchanges
We only offer exchanges for items that arrive defective or damaged. Please contact us for assistance.
Need Help?
For any questions or concerns about our return policy, you can contact us:
Email: hello@jumaang.com
Phone: +1 (302) 314-9975
